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LIMS EGYPT

From Knowledge to Ability

Support Services


	LIMS offers its customers a specialized type of services that offers you help, ideas, and the support you need to leverage your benefits from resources. LIMS has a big reputation in supporting its customers all over the market, as we offers a fully expert technical support for our customers Whether you're an individual researcher, or an institution, LIMS cuts through your workload by providing you a variety of services that supports and complement your resources helps you to integrate your resources to the optimum use, reduce your administrative load. Your dedicated and experienced customer service representative ensures that all your processes are as efficient as possible. Our Services & Support includes:
	Subscription Management

	LIMS helps you to easily manage your print and/or electronic subscriptions as follows:
		Subscription with the publisher
		Following up your subscriptions with the publisher.
		Claiming system for you print missing issues
		Delivery of your printed issues door to door delivery
		Follow up your elctronic subscription, renewal and availablity.

	Technical Support

	LIMS Offers a fully expert technical support for our customers as follows:
		Complete follow-up of your electronic resources installation, implementation and maintenance.
		Manage and maintain our engines and interfaces you are subscribed to.
		Full administration for your products, creating users, manage IPs,...etc.
		Online customers benefit from powerful statistics programs that track usage data for all resources to which you subscribe to.
		Linking options and jumpstarts creation and maintain.

	Training

	LIMS supports your researchers with variety of training methods
		Onsite training by professional trainers contact Training@LIMS
		Remote training sessions through internet contact Training@LIMS
		Live & hands on training
		Manuals & quick reference guides for all our products in English & Arabic languages